1. Activation and Installation Fees:

Non-Refundable: Any charge for activation or installation fees upfront, which are typically non-refundable once the service has been installed and activated.

2. Equipment Return and Refund:

Refund for Equipment: Refund is only applicable if any of the package is not activated also any of the physical device is not installed and broken within the or out of the premises, terms are only applicable within a specific time frame (often 14 to 30 days) and in good condition.

• Restocking Fees: There might be a restocking fee, which can reduce the refund amount

• Return Shipping Costs: In many cases, the customer is responsible for paying for return shipping of the equipment.

3. Trial Period

Limited-Time Refund Period: Limited time offer a trial period ( 7 to 30 days), during which you can cancel the service and receive a refund for any upfront payments, excluding non-refundable installation fees

Service Refund: If you cancel within the trial period, you may be eligible for a full or partial refund of any subscription fees paid in advance.

4. Pro-Rated Refunds:

Unused Service: If you cancel after the trial period but before the end of your billing cycle, some providers offer pro-rated refunds for unused services. However, this is not universal and depends on the contract. No Refund for Early Cancellation: Some third-party providers do not offer any refunds once a service has been activated, regardless of whether the service was fully utilized or not.

5. Early Termination Fees (ETFs):

• Long-Term Contracts: We as an satellite Service providers operate on long-term contracts (1-2 years). If you cancel before the end of the contract term, you may be subject to early termination fees, which can be substantial and typically non-refundable..

• ETF Waivers: In rare cases, you may be able to avoid early termination fees if you move to an area where the service is unavailable, or if the service provider consistently fails to deliver on their service obligations.

6. Service Interruptions:

Refund for Downtime: In cases of prolonged service interruptions, outages, or significant performance issues, some providers may offer service credits or refunds, but this usually requires you to report the issue and follow the provider’s resolution process.

No Refund for Weather-Related Issues: Satellite services can be affected by weather, and most providers do not offer refunds for temporary weather-related service disruptions.

7. Prepaid Plans:

No Refund for Prepaid Services: If you've paid upfront for a yearly or multi-month plan, third-party satellite providers may not offer refunds for any unused portion if you cancel the service early.

8. Digital/Streaming Content:

Non-Refundable Content: Any additional digital content or streaming services offered through the satellite provider (e.g., on-demand movies, pay-per-view) are generally non-refundable once accessed or purchased.

9. Contractual Obligations:

Third-Party Agreements: Because these services are provided through a third party, you may be bound by that provider’s specific terms, which may differ from the satellite operator’s direct policies.

10. Digital/Streaming Content:

Document Everything: Keep original copy of your bill of any equipment returns, service cancellations, and communication with the provider to ensure a smooth refund process if applicable. Always review the specific refund policy from the third-party satellite provider, as terms can differ significantly from one provider to another. Make sure to read the contract carefully before signing to understand the specific refund and cancellation terms.